护患情境会话

术中关爱

交流

护士：您觉得冷吗？

病人：不冷。

护士：你有鼻炎吗？需要加高枕头吗？

病人：谢谢，枕头倒不要，就是这儿有冷气吹到我鼻子里，我一吸到冷气鼻子就塞。

护士：那我调高一点室温，好吗？病人：谢谢。我不怕热，就怕冷。

护士：不用谢，你有什么要求尽管跟我说。每个人对冷热的感受都不同，在这个房间以你的要求来调整，你不用客气。

病人：这个风能不能不要对着我吹？

护士：可以。（在工人的协助下调整了床的位置。）这样可以吗？

病人：谢谢，你们的态度真好，不影响什么吧？

护士：不会影响什么的，手术时铺好消毒单你就吹不到风了，那时我们再把床移到正中，你放心。

（患者很感激，有些过意不去，反复地谢着。）

护士：不用担心，床是多功能的，移动很方便。你有什么问题尽管跟我讲。Interactions

Nurse：Are you cold？

Patient：No.

Nurse：Do you have rhinitis？Do you want to raise the pillow higher？

Patient：No，Thanks.But I feel the cold air blowing on my face.I have a stuffed－up nose from that.

Nurse：Should I adjust the room temperature a little higher？

Patient：Thanks a lot.I am not afraid of heat.A little higher temperature will be fine.

Nurse：You are welcome.Just let me know whatever you want.Everybody’s preferred temperature is different.We will adjust it to your liking.

Patient：Could you adjust the fan so the breeze will not blow directly at me？

Nurse：No problem.（Adjusted the bed location with the worker’s help）Is this better？

Patient：Thanks，your attitude is really good.I hope that I didn’t bother you too much.

Nurse：Don’t worry about it.You won’t feel the breeze after they spread the aseptic sheet during the surgery.We will move the bed back then.（The patient was very grateful and also felt bad about this request.She thanked the nurse repeatedly.）

Nurse：Don’t worry about it.This is a multi－functional bed which is very easy to move or change direction.Just tell me if you have any problem.

点评

护患关系的本质是护理人员与护理对象之间的情感联系。手术室护士对于病人细微周到的关怀和主动帮助，表现了护理人员热诚的移情精神，能有效稳定病人的情绪，帮助他们建立接受手术的最佳身心状态。

Comments

The essence of the nurse－patient relationship is the emotional contact between the nursing personnel and their client.The sincere concern and active help given to the patient by the operating room nurses demonstrated the spirit and the empathy of these nurses.This effectively stabilized the patient’s emotion，and helped to build his best mental and physical condition to face his surgery.