社区延续性护理服务管理路径对社区居民满意度及家庭医生签约率的影响观察

曹湘竹 李芬 李晓娜 马亮

[摘要] 目的 探討对社区实行延续性护理服务管理路径对社区居民满意度及家庭医生签约率的实际影响效果。方法 选取2018年1月—2019年1月在该院进行就诊的慢性病患者90例，按照随机分组原则平均分为对照组和观察组，对观察组实行出院后社区延续性护理措施服务管理，对照组则给予该院常规治疗护理措施，出院后不予特殊社区延续性护理治疗，观察记录观察组及对照组两组患者居民满意度及家庭医生签约率的结果并进行对比分析。结果 出院后实行社区延续性护理服务管理治疗的观察组患者后期恢复效果更佳，患者满意度远高于对照组，两组实验结果差异有统计学意义（P<0.05），同时观察组家庭医生签约率更高。结论 社区延续性护理服务管理有助于提高出院患者院外护理，减少恢复期并发症的发生，提高患者满意度，有助于提高家庭医生的推广与临床普及。

[关键词] 社区延续性护理服务;居民满意度;家庭医生;影响

[中图分类号] R47 [文献标识码] A [文章编号] 1672-5654（2019）12（b）-0051-03

Observation on the Influence of Community Continuing Nursing Service Management Path on Community Resident Satisfaction and Family Doctor Signing Rate

CAO Xiang-zhu1， LI Fen2， LI Xiao-na3， MA Liang4

1.Social Management Center， the Eighth Hospital Affiliated to Sun Yat-sen University， Shenzhen， Guangdong Province， 518000 China; 2.Hongshu Fuyuan Community Health Center， the 8th Hospital Affiliated to Sun Yat-sen University， Shenzhen， Guangdong Province， 518000 China; 3.Jinlong Community Health Center， the 8th Hospital Affiliated to Sun Yat-sen University， Shenzhen， Guangdong Province， 518000 China; 4.Qiaoxiang Community Health Center， the 8th Hospital Affiliated to Sun Yat-sen University， Shenzhen， Guangdong Province， 518000 China

[Abstract] Objective To explore the effect of the implementation of the continuous nursing service management path on community satisfaction and community doctors' signing rate. Methods Ninety patients with chronic diseases who were treated in the hospital from January 2018 to January 2019 were randomly divided into the control group and the observation group according to the principle of randomization. The observation group was administered post-discharge community care management services. The control group was given routine treatment and nursing measures in the hospital. After the hospital was discharged， no special community continuous nursing treatment was given. The results of the residents' satisfaction and the family doctor's signing rate were observed and compared in the observation group and the control group. Results The patients in the observation group who underwent community-based continuous care service management treatment after discharge were better， and the patient satisfaction was much higher than that of the control group. The difference between the two groups was statistically significant（P<0.05）， and the family doctors in the observation group had higher signing rates. Conclusion Community continuity nursing service management can help improve the out-of-hospital care of discharged patients， reduce the incidence of complications during recovery， improve patient satisfaction， and help to promote the promotion and clinical popularization of family doctors.