“道歉”的艺术

谢宗春

英语中有句叫To error is human.（犯错乃人之常情）的谚语——是啊，在人与人之间的日常交往中，谁都避免不了可能会出现这样或那样的偏颇与失误。遇到这种情况时，你应该怎么办呢？Now let's learn to make  apologies！ 要知道，诚恳的道歉不仅能化解你与别人的尴尬与矛盾，也能证明你良好的修养哦！

●道歉语速递

致歉语：

应答语：

●情景连连看

1. —I'm sorry to trouble you， Miss Gao.

—________.

A. The same to you

B. Fine， thanks

C. That's right

D. It doesn't matter

2. —Excuse me. Which is the way to the post office？

—Sorry， I'm new here.

—________.

A. Not at all

B. Bad luck

C. That's true

D. Thank you all the same

3. —I'm sorry I broke the window.

—________.

A. That's right

B. Right

C. Never mind

D. Be careful

4. —Sorry， I didn't return your book on time.

—________.

A. I agree with you

B. It doesn't matter

C. You're welcome

D. That's a good idea

5. —Don't make any noise in the living room.My baby is sleeping.

—________.

A. Sorry， I won't

B. It doesn't matter

C. Excuse me， I'm wrong

D. Certainly， I won't

6. —Excuse me， where's the post office， please？

—Sorry， I don't know.

—________.

A. Bye-bye

B. That's all the same

C. Thank you all the same

D. Thank goodness

7. —I'm sorry for what I said.

—________.

A. With pleasure  B. It's right

C. It's too bad  D. Forget it

8. —Don't draw on the wall.

—________.

A. I'd like to

B. Yes， I do

C. That's wrong

D. Sorry， I won't do it again.

9. —I'm sorry to tell you that you shouldn't smoke here. Please look at the sign.

—Oh， I'm sorry. I ________ it.

A. don't notice  B. didn't notice

C. will notice  D. haven't notice

10. —I didn't know this was a one-way street，officer.

—________

A. That's right.

B. I don't believe you.

C. How dare you say that？

D. Sorry， but that's no excuse.

11. —I'm terrible sorry to step on your foot.

—________.

A. Don't say that B. Never mind

C. You're welcome D. That's right

12. If you ask someone the way to the station， but he doesn't know. You should say     ________.

A. Not at all

B. Thank you all the same

C. Bad luck

D. Nothing serious

13. If a foreigner says “I'm sorry to keep you waiting.”， you can reply ________.

A. No， don't say that

B. I'm not sure

C. Yes， I think so

D. That's nothing

從每小题A、B、C、D中选出一组正确的排列顺序，使所给的语句组成一段文理通顺的对话。

14. ①Oh， I'm sorry. I'm using it now.

②You're welcome.

③May I use your ruler， please？

④Thank you all the same.

A. ②①③④    B. ④③②①

C. ③①④②    D. ②④③①

15. ①Oh， sorry.

②Thank you， Mr Robert.

③My name is Robert Thomas Brown.

④That's all right.

⑤No， I'm Mr Brown.

A. ③②⑤①④ B. ⑤④②③①

C. ④①②③⑤ D. ①③②⑤④