改善患者就医体验背景下的智慧医院建设实践探究

孙峰

[摘要] 目的 探讨改善患者就医体验背景下智慧医院建设的实践价值分析。方法 为改善患者就医体验，该院将实施医院智慧化建设，坚持以患者为中心的服务原则，深化全院信息化建设，以改善患者就医体验为目标，通过优化就诊流程等一系列措施，促使线上线下有效结合，大幅度增加自主服务设施数量，以达到强化智慧医院建设的目的。为此，随机抽取3家已推广智慧医院建设的单位作参考，每一单位各选2 000例就诊患者分为甲、乙、丙3组进行比较，对其实施智慧医院建设前后的患者就诊满意度进行对比分析，验证实施智慧医院建设前后的效果。结果 3家医院未实施智慧医院建设时，患者的就诊满意度分别为66.25%、72.50%、81.00%;实施后，患者的就诊满意度分别为89.50%、93.20%、96.05%。结论 经3家医院实施智慧医院建设前后的患者就诊满意度对比，证明实施智慧医院建设实践有效提升了患者的就诊满意度，提高了医护人员诊疗效率，有在该院实施推广的价值。

[关键词] 智慧医院;就医体验;基础设施

[中图分类号] R19 [文献标识码] A [文章编号] 1672-5654（2020）01（c）-0055-03

[Abstract] Objective To explore the practical value analysis of the construction of smart hospitals in the context of improving patients' medical experience. Methods In order to improve the patient's medical experience， the hospital will implement the intelligent construction of the hospital， adhere to the principle of patient-centered service， deepen the construction of the hospital's informatization， and aim at improving the patient's medical experience， promote the effective combination of online and offline， and greatly increase the number of independent service facilities to achieve the purpose of strengthening the construction of smart hospitals. To this end， three units that have promoted the construction of smart hospitals are randomly selected for reference， each unit selected 2 000 visiting patients and divided them into groups A， B， and C for comparison， and their patient satisfaction before and after the implementation of smart hospital construction is compared and analyzed to verify the effects before and after the implementation of smart hospital construction. Results When the three hospitals did not implement the smart hospital construction， the patient satisfaction was 66.25%， 72.50%， and 81.00%; after implementation， the patient satisfaction was 89.50%， 93.20%， and 96.05%. Conclusion The comparison of patient satisfaction between the three hospitals before and after the implementation of the smart hospital construction proves that the implementation of the smart hospital construction practice has effectively improved patient satisfaction， improved the efficiency of medical treatment and treatment， and has the value of implementation in our hospital.

[Key words] Smart hospital; Medical experience; Infrastructure

我国医疗卫生部门不断深化改革，衛生信息化建设成为了医疗改革的重要部分，其中智慧医院的建设越来越被医疗管理人员所重视[1]。该院为二级甲等医院，自从2008年起开始建设任务，床位有300张左右。2013年开始建设，拆除旧楼将病房外移到临时周转的地方，现在已经有5年时间。但是医院该部只有门诊楼，在周转期间床位只有230张床不到，虽然医院是2016年底的时候通过三甲评审，但医院至今还在建设，硬件没有正式投入使用。为促进信息化进程的有序开展，树立以患者为中心的诊疗目标，该院将采取一系列强化智慧医院建设[2]的措施，以改进医疗质量、优化就诊流程、保障医疗安全、提升服务效率。为此，随机抽取3家实施智慧医院建设的单位作为参考，现报道如下。