“塞上枫桥”新警务

“节假日期间，我们在镇北堡影城、凤凰幻城、110国道等重点区域和重要路段，投入无人机开展多频次高密度交通巡逻，通过实时画面回传、高空喊话、空中巡逻和隐患排查等应用，有效解决警力不足、定点监控盲区等难点痛点问题。”银川市公安局交警支队支队长隋宏陆介绍，交警分局创新推出的无人机实战应用，在疏堵保畅、警情处置、交通宣传等方面发挥了突出作用，成为银川交警提高交通管理水平、更好服务人民群众的得力助手。

2024年以来，银川市公安局以构建“专业+机制+大数据”新型警务运行模式为牵引，以夯实基层基础为保障全力打造“塞上枫桥”新警务，以新质公安战斗力护航高质量发展。

警民共治" 走好网上群众路线

灵武市公安局西郊派出所地处城乡接合部，辖区流动人口多，治安状况复杂，而派出所警力有限。“通过发掘社会潜力，发动社会力量参与基层社会治理工作，是解决警力不足的一种有效方式，也是提升群众安全感、构建社会治安防控体系的必由之路。”西郊派出所所长师学林说。

以往社区民警挨家挨户走访巡查工作量大，现在西郊派出所通过线下走访征集辖区治安积极分子1300余人，建立了线上微信工作群1362个，开拓了一条响应有速、处置有方的新路子，成为推动辖区社会治理的有效载体。

“人在外地要怎么开无犯罪记录证明？”“孩子上户口需要哪些手续和材料？”“听说你们现在有上门办证服务……”无论是对业务存在疑惑，还是遇到了困难麻烦需要解决，只要是群众的呼声，在社区微信工作群里都能得到回应。

目前，银川全市600余个由社区民警牵头建立的警民微信工作群，覆盖村（社区）干部、平安楼栋长（村居长）、网格员、物业管理人员以及居民住户、企业员工代表等18万名，社区民警能够在第一时间解决群众急难愁盼问题。同时，银川公安还通过建立银川市公安局门户网站开通“平安银川”政务微博、微信公众号及短视频平台等方式，让群众更加便捷地了解公安工作，参与到社会治理中来。“平安银川”快手号被中央网信办评为“2023年度走好网上群众路线百个成绩突出账号”。

科技赋能" 创新警务运行模式

“3月18日早高峰期间，因长城路与正源街路口西北侧仍在施工，封闭了4条车道，造成车辆通行缓慢，但经指挥中心及时加派现场警力疏导，并实时调控信号灯，整体通行平稳有序。”银川市公安局交警分局指挥中心主任张强说。

2023年，银川市公安局交警支队抽调骨干民警进驻指挥中心，科学设置专岗，着力打造一支“懂实战、能指挥、会研判”的指挥队伍，将指挥调度工作特别是紧急警情的指挥调度，作为警务机制改革创新的重点强力推进，突出分局、大队两级扁平化指挥调度，推动实现调警更顺畅、处警更精细、用警更科学。

“警官同志，我家老人离家出走了，还留言不让我们家人找……”近日，家住金凤区的一名群众拨打110报警电话焦急地说道。原来是其父亲因为一些家庭琐事便赌气出走了。为了尽快找到老人，金凤区公安分局合成作战中心快速反应，第一时间对走失人员的穿着服装、携带物品、言行特征、性格习惯等信息进行取证，并迅速开展全面排查，十余个小时后成功找到老人。

银川市公安局紧紧围绕加强技术支撑、优化互动响应流程、完善市县两级合成、突出全量综合赋能等重点任务目标，全面重塑“五大中心”运行体系，推动构建人员力量集中、手段技术集约、数据资源集成的新型警务运行模式，加快形成和提升新质公安战斗力。

多点发力" 下好齐抓共管“一盘棋”

“楼上那两口子天天晚上吵架，摔东西，闹得可凶了。”近日，贺兰县公安局城关派出所社区民警在辖区入户走访时，获悉辖区居民刘某经常与丈夫吵架，嗅到“火药味”的社区民警多次从中调和。但“清官难断家务事”，调解几度停滞。社区民警请来了辖区的“家事清”——贾奶奶。贾奶奶是名老党员，曾在检察院工作，在辖区威望极高。退休后，她自愿加入辖区的群防群治队伍。在社区民警、贾奶奶以及司法调解员的共同努力下，最终刘某和丈夫之间的矛盾被妥善解决。

“我们派出所联动街道、社区、司法等部门力量构建矛盾纠纷多元化解体系，持续加强矛盾纠纷调处化解，定期对辖区邻里纠纷、家庭矛盾、情感纠葛、婚恋纠纷等易引发危害社会稳定的案事件开展回访，确保事态不升级、矛盾不激化。”金凤分局黄河东路派出所所长石瑞说。

近年来，银川市公安局始终坚持“专群结合、警民共治”理念，创新打造“塞上枫桥”新警务，广泛开展平安文化培育，成功创建全国“枫桥式公安派出所”2个，自治区级“枫桥式公安派出所”5个、市级“枫桥式公安派出所”15个，建成“石榴籽”警务室28个，探索总结原隆村警务室“三送三问三到位、三进三查三组织”，青山警务室“12345”等一批典型工作法，培育“青山大妈”“金盾余晖”“满城卫士”等群防群治队伍794支。2023年全市共排查化解各类矛盾纠纷2.1万余起，化解率连续5年达98%以上。

服务保障" 多举措助力企业发展

“‘银企安’服务平台特别好用，民警发现问题上传平台后我们马上整改，太方便了。”近日，在银川市金凤区开旅馆的常先生说。为了更好地为群众办实事、为企业解难题，银川公安着眼持续优化法治化营商环境，研发“银企安”服务平台，服务企业零距离。

2023年10月25日，银川市公安局“银企安”服务平台启动，平台设置“办事指南、一网通办、警企110、企业警管家、风险预警、执法检查、警企互动、办不成事”8个模块，实现大货车通行证办理及互联网网上营业场所新建、变更等61项业务一网通办，有效提升行政审批效率；25项公安行政检查事项权责依据、执法痕迹一网可查，新业态、消防和娱乐场所等3项高频监督检查事项全程网办，着力提高规范执法水平。

“他们挣的都是辛苦钱，我既要守护他们的安全，也要帮他们看好‘钱袋子’。”兴庆分局大新镇派出所辅警侯海彪在工地施工期间，定期在线上给辖区工人转发反电诈日报、宣传片、警情通报，提醒大家增强防范意识；在线下，他手把手地教工人们下载安装“国家反诈中心”客户端（App），为他们讲解反诈知识。两年来，侯海彪累计劝阻受骗群众近200人，挽损金额100余万元，牢牢守护了工友的“钱袋子”。

治理重心在基层，治理重点在服务。近年来，银川公安不断延伸服务触角，聚焦银川发展所需、企业所急，制定出台服务保障高质量发展十二项措施，探索建立经侦工作站、“警税检”前置工作站，搭建“云上”警务站15个，精准把脉重大工程、重点企业新诉求，针对实际问题提供定制化、精细化服务。2024年以来，银川公安先后推出“平安商圈”“平安工地”“平安医院”“安全课堂”等特色品牌服务，组织警力实地走访企业850余次，开展法治安全宣传900余场次，服务职工达3万余人次，解决各类困难200余个。

（责任编辑：张敏娇）

Policing Empowered by Cutting-edge Technology

By" Tao Yongyan

\"During the holidays， we dispatched drones for high-density traffic patrols at Zhenbeibu Cineplex， Phoenix Fantasyland， National Highway 110， and other areas. We used live video streaming， aerial announcements， and flying patrols to address issues like insufficient police presence and blind spots in surveillance，\"said Sui Honglu， director of the Traffic Police Detachment of the Yinchuan Public Security Bureau. According to Sui， the innovative use of drones has played a significant role in traffic control， emergency response， and traffic safety campaigns. Drones have become an effective tool for the Yinchuan traffic police to improve traffic management and better serve the community.

Since 2024， the Yinchuan Public Security Bureau has been operating under a new policing model based on professionalism， institutionalism， and big data with a view to a new policing approach characterized by the Fengqiao experience， which symbolizes successful social governance practices.

A Community Policing Policy

The West Suburb Police Station of Lingwu Public Security Bureau， situated in Lingwu under the jurisdiction of Yinchuan city， is positioned at the interface of urban and rural zones. The understaffed station faces challenges due to a high population turnover and complex public security conditions. \"Getting community members to help maintain grassroots social order is a great way to make up for the lack of police manpower. It also helps us create a stronger system for managing security issues， which means everyone stays safer，\"remarked Shi Xuelin，" director of the West Suburb Police Station.

Contrasted with the overwhelming workload in the past， where community police officers had to visit every household， the station has now set up 1，362 online WeChat work groups by engaging over 1，300 volunteers in their jurisdiction. This approach has proved effective in social governance.

How can I obtain a police clearance certificate if I'm absent from home？ What procedures and documents are required for my kid's household registration？ Do you offer door-to-door registration services？ Questions like these， whether they're about business or personal matters， are promptly addressed in the community's WeChat work groups.

Community police officers have also established over 600 WeChat work groups across Yinchuan city， covering 180，000 individuals from all walks of life. This enables community police officers to promptly address the residents' urgent concerns. Furthermore， the Yinchuan Public Security Bureau has opened the Safe Yinchuan official accounts on popular social media platforms such as Weibo， WeChat， and various video-sharing platforms. These initiatives aim to facilitate better communication with the public and encourage their participation in social governance. The Safe Yinchuan account on Kuaishou， a short video app， was honored by the Cyberspace Administration of China as one of the \"Top 100 Outstanding Online Public Service Accounts in 2023.\"

A New Policing Model with Cutting-Edge Technology

\"During the morning rush hour on March 18th， due to ongoing roadwork at the intersection of Changcheng Road and Zhengyuan Street on the northwest side， we had to close off four lanes， which slowed down traffic quite a bit. But， thanks to the quick response from our command center， we dispatched extra police forces to help direct traffic on-site and made real-time adjustments to the traffic lights. As a result， we were able to restore smooth traffic flow，\"explained Zhang Qiang， director of the traffic police sub-bureau command center of" Yinchuan Public Security Bureau.

In 2023， the Traffic Police Detachment assigned seasoned police officers to positions in the command center newly equipped with cutting-edge technology. This was to cultivate a professional commander team of efficient management. This marked a pivotal advancement in policing mechanism reform， emphasizing the decentralization of command at both the sub-bureau and detachment levels. Ultimately these initiatives streamlined police dispatching processes and enhance efficiency in field operations.

\"Officer， my elderly father ran away from home and left a note telling us not to look for him...\"Recently， a resident from Jinfeng district anxiously called the police emergency number with this problem. It turned out that his father had sneaked out because of family issues. To locate the missing person as soon as possible， the Jinfeng district public security sub-bureau， in coordination with the commander center， promptly conducted a comprehensive investigation based on information about the person's appearance and behavioral patterns. After just over 10 hours， the elderly individual was successfully found.

To comprehensively reshape the operational system of the \"five major centers\"（namely the police investigation center， the operations coordination center， the intoxication prevention center， the fraud investigation center， and the medical assistance center） the Yinchuan Public Security Bureau is rigorously focused on key tasks and objectives： upgrading technology， optimizing interactive response systems， enhancing coordination at the municipal and county levels， and emphasizing comprehensive empowerment across all sectors. The overarching goal is to foster the establishment of a new policing operational model characterized by the integration of a robust police force， cutting-edge technology， and available data resources， ultimately leading to the formation of a new operational capability.

A Collaborative Policing Approach

On a household visit， community police officers from the Chengguan Police Station of Helan County Public Security Bureau learned of a Ms Liu's frequent quarrel with her husband. \"The couple" upstairs squabble every night. They throw things around. It's really disruptive，\"complained one resident to the officers. Having tried in vain to mediate the situation， the community police sought the help of \"Family Affairs Expert\"Mrs. Jia， a highly respected retired Party member who previously worked in the legal system. Mrs. Jia volunteered to join the community's collaborative policing program after retirement. With the collaborative efforts of the community police， Mrs. Jia， and judicial mediators， the conflict between Ms Liu and her husband was successfully resolved.

\"At our police station， we work closely with community workers and various judicial departments to set up a diverse system for resolving community disputes. Plus， we make sure to follow up regularly on cases that could threaten social stability. Our aim is to keep a tight handle on these issues and make sure they're well managed，\"stated Shi Rui， Director of the Huanghe East Road Police Station of the Jinfeng Public Security Sub-Bureau.

In recent years， the Yinchuan Public Security Bureau has innovatively pioneered a new policing approach. By adhering to collaborative policing principles and forging strong ties with the community， the Bureau has successfully established two national-level Fengqiao-style police stations， five at the autonomous region level， fifteen at the municipal level， and 28" coordination centers.

Furthermore， by adopting a range of exemplary work methods from other police stations， they've formed 794 community collaborative policing teams and effectively resolved over 21，000 conflicts and disputes in 2023， achieving a remarkable resolution rate of over 98% for five consecutive years.

Customized Security Service for Enterprises

To better assist business owners with their problems and concerns， the Yinchuan Public Security Bureau has developed the Yinqi'an App， a multifunctional service platform aimed at providing real-time assistance to enterprises and enhancing the legal business environment. \"The Yinqi'an App is super easy to use for us business owners. If there are any violations， the police quickly let us know and upload the details on the app. That way， we can fix things right away，\"remarked Mr. Chang， who operates a hotel in Jinfeng district of Yinchuan city.

The Yinchuan Public Security Bureau launched the Yinqi'an service platform on October 25， 2023. It has eight major features： Service Guide， One-Stop Online Services， Business 110， Enterprise Housekeeper， Risk Warning， Law Enforcement Inspection， Police-Business Interaction， and Problems Unresolved. One-Stop Online Services covers 61 registration procedures， such as issuing permits for commercial trucks and establishing or modifying internet-based business premises， greatly enhancing administrative efficiency.

Additionally， information on 25 administrative inspections conducted by the public security department， including their legal basis and enforcement records， is readily accessible online. Furthermore， three high-frequency inspection focuses related to new business formats， fire safety， and entertainment facilities can now be fully processed online.

\"You know， they work hard for their money. I feel obliged to make sure they're safe and their hard-earned money is secure，\"said Hou Haibiao， an auxiliary police officer at the Daxin town epolice station of Xingqing sub-bureau. At construction sites within his jurisdiction， he made a real effort to raise awareness about fraud. He regularly shared anti-fraud information with the construction workers and assisted them in installing the National Anti-Fraud Center app. Over the past two years， Hou has prevented nearly 200 people from becoming victims of various scams， saving over 1 million yuan in losses.

Initiating security services at the local level is the primary focus of the Yinchuan Public Security Bureau. In recent years， the bureau has expanded its service coverage and implemented 12 high-quality development initiatives to better meet the needs of enterprises for the advancement of Yinchuan city. With a specific emphasis on providing security for major construction projects and key enterprises， they offer customized services. Additionally， the establishment of 15 service platforms， including economic investigation and preparatory tax inspection workstations， as well as cloud-based police stations， underscores their commitment to efficient service.

Since 2024， the Yinchuan Public Security Bureau has launched a variety of public security services， spanning business districts， construction sites， hospitals， and classrooms. They have conducted over 850 police visits to enterprises， organized more than 900 safety awareness campaigns， served over 30，000 employees， and effectively addressed a wide range of concerns or problems across different categories.

（Translated by Wei Dong）