激励结构视角下的管理模式在口腔科中的作用

韩雪松　李秀娟　王淑红

[关键词] 激励结构;口腔科;管理;工作能力;工作质量;依从性;满意度

[中图分类号] R197.32          [文献标识码] B          [文章编号] 1673-9701（2021）22-0073-04

The role of management mode from the perspective of incentive structure in the Stomatology Department

HAN Xuesong1   LI Xiujuan1   WANG Shuhong2

1.Department of Stomatology， Affiliated Hospital of Nomrmal University， Hangzhou   310015， China; 2.Department of Stomatology， Tongde Hospital of Zhejiang Provincial， Hangzhou   310012， China

[Abstract] Objective To explore the application value of management mode from the perspective of the incentive structure in the Stomatology Department. Methods A total of 90 patients with oral diseases in the Department of Stomatology in the Zhejiang Provincial Tongde Hospital from January 2018 to December 2019 were studied. Forty-five patients from January 2018 to December 2018 were selected as the control group and underwent routine management. Forty-five patients from January 2019 to January 2019 were selected as the observation group and underwent a management model from the perspective of incentive structure. Both groups were provided with medical services by the same group of doctors （n=20）. The doctors' work ability， service quality， patient compliance， satisfaction， and risk incident rates were compared between the two groups. Results The work ability score （84.62±5.94） points， the work quality score （85.44±5.44） points， compliance （95.66%）， and satisfaction （97.78%） of the observation group were higher than （75.02±6.06） points， （76.10±6.08） points， 77.78% and 80.00% of the control group， and the difference was statistically significant （P<0.05）. Conclusion The application of the management model from the perspective of incentive structure in the Stomatology Department can promote the improvement of the work ability of department doctors， improve the quality of dentistry work， and help improve patient compliance and satisfaction. It has promotion value.

[Key words] Incentive structure; Stomatology Department; Management; workability; Work quality; Compliance; Satisfaction

口腔科是對口腔疾病予以诊断、治疗和预防的场所，主要包括口腔内科、口腔外科、修复和正畸等，在改善患者口腔健康中发挥着重要作用[1-2]。口腔科是医院的重要科室，其服务质量可对医院整体形象产生直接性影响。该科室工作繁琐、任务重，稍有不慎便可导致一系列风险事件的发生，影响疾病治疗工作的开展，或是导致患者原有疾病加重，引起医患纠纷[3-4]。现阶段，口腔科医生服务主动性差，热情不高，主要是根据患者身体状况和病情变化来进行治疗的，未能满足患者个人需求。如此一来，患者配合度和依从性不高，疾病治疗成效一般。因此需要在口腔科管理中采取一种科学规范的管理制度，以提高科室医生工作热情和积极性。激励结构是一种新型管理模式，可为科室工作质量考核的公平公正性提供保障，通过激励制度，肯定表现出色的医生，奖励其成就，使得口腔科医生在本职工作中更加认真热情，可为患者提供更为优质的医疗服务，对紧张的医患关系有明显的缓解作用，促进患者治疗工作满意度的提升[5-7]。在此背景下，我院在口腔科管理工作中应用激励结构视角下的管理模式，现报道如下。