万米高空的主题团日

文 |本刊记者 高维微 图| 游 宇 受访者提供

9 月30 日，“我和我的祖国，一刻也不能分割……”的歌声，在三万英尺的高空中响起。歌声来自重庆航空公司CZ8096（OQ2096）新加坡—重庆的航班。乘客们脸上贴着五星红旗贴纸，手中挥舞五星红旗，庆祝新中国70 华诞。这场别开生面的航班活动，由带班乘务组长熊英牵头组织。

和乘客一起过五四青年节

作为重庆航空空中乘务部团总支副书记，熊英已经组织了多次类似的趣味十足的主题团日活动。

今年五四青年节当天，熊英和机组成员比平时提前了两小时在机场集合，进行唯一一次集中排练。还有两小时，他们就要在航班上开展一场青年节主题团日活动，其中最重要的环节是由乘务员教乘客们跳手指舞《中国赞》。

一开始熊英很忐忑，因为机组成员平时都是各自根据视频自学，练得怎么样心里实在没底。但首次彩排结果让熊英喜出望外，尽管在配合上还差点默契，但从熟练度来看，每个乘务员私下都练得很认真。

彩排两遍以后，乘务员们就开始紧张的执机工作，忙碌之余还抓紧用贴纸将飞机布置了一番。飞机进入平飞阶段，乘务员开始引导乘客互动，一起跳手指舞， 机上氛围逐渐被推向高潮。一位七十多岁的女士特别激动地告诉熊英：“这是我坐过的最有趣的航班，你们让我想起了我的青年时代，每年青年节，单位都会组织各种文艺活动。这是我第一次在飞机上参与活动，以后我坐飞机，一定首选你们重庆航空。”

除了在航班上和乘客一起做活动，空中乘务部平时还会组织不少有趣的主题团日活动，六一儿童节的时候，熊英和同事们还设计了一次特别的亲子活动。七名空乘人员带着自己的孩子， 让他们在模拟仓中体验了一回空乘工作，既满足了孩子们的好奇心，也让孩子们体会到父母的辛苦。很多同事私下找到熊英，希望多举办这样的活动。

01 在飞机上为祖国庆生

02 布置客舱

组织活动有技巧

当然，在重庆航空的空中服务部，主题团日活动可不光是唱唱跳跳。结合实际工作学习新技能，才是核心的内容。比如，结合主题团日活动和乘务员的培训，组织团员们参与航空医学处置CPR（心肺复苏术）演练活动。

随着重庆航空国际航班越来越多，乘客咨询的问题也越来越五花八门。面对这些情况，熊英和同事们在设计主题团日活动时，就会尽可能选择与国际航空服务有交叉的部门联手，学习了解更多的相关知识。

不久前，与海关共同举办的主题团日活动就让乘务员学到了很多。以往靠死记硬背记下条条框框来应对乘客，而现在面对乘客的询问，可以解释得更加清晰到位。

熊英举了个例子：“以前我们在国际航班中，都会提醒旅客不要将月饼等食品带下飞机，通过这次交流，我才知道，原来是因为月饼馅中的蛋类等成分含有检疫风险。以前我只知道，生燕窝不可以带回国内，交流学习之后我才知道，燕窝不论生熟，都不能带回国内。”

03 熊英和乘务组的同事

04 陪小朋友坐飞机

团日活动有干货

在重庆航空，空中乘务部每次举办主题团日活动 ，报名人数都会远远超过征集人数。说到这里，熊英不免有些得意：“年轻人都有同样的心态，那就是希望自己能迅速成长，所以我们在策划每一次活动时，都有一个宗旨，一定要与工作息息相关，要让参与者通过活动学习到干货。”

这些干货不仅能用到工作中，也可以用到生活中去。熊英的一位同事，此前光知道榴莲不能带上客舱，却不知道在有些航空公司连托运也不行。结果她去西双版纳旅行，好心为同事们带了十箱榴莲，在办理托运时才发现榴莲上不了飞机。在与海关联合举办团日活动后，飞机托运榴莲等物品的规则也在参与者们的分享中，让更多人受益。

主题团日活动的参与者越来越多，也对熊英等团干部提出了更高的要求。现在每次策划，熊英都会和团干部一起把各自资源罗列出来，反复探讨，尽力让参与者们能够从中获得更新更多更有用的知识。

Team Construction Activity Day at a Height of 10, 000 Meters

Article | Reporter Gao Weiwei Figures | Provided by Interviewees

On September 30, the song "I Can't Part with My Country for a Moment…" was sounded in the air of 30,000 feet. The singing came from the Singapore-Chongqing flight CZ8096 (OQ2096) of Chongqing Airlines, passengers pasted five-star red flags on their faces and waved the flags in their hands to celebrate the 70th Anniversary of the Founding of the People's Republic of China. Xiong Ying, head of the flight crew, led and organized the special activity.

Celebrating May 4th Youth Day with Passengers

Xiong Ying, the Deputy Secretary of the League General Branch of Air Crew Department of Chongqing Airlines, has organized several similar fun-filled team construction activities.

Xiong Ying and the other crew members gathered at the airport two hours earlier than usual for the only centralized rehearsal on May 4th Youth Day this year. They would hold a Team Construction Activity of May 4th Youth Day on the flight two hours later, the most important part of the activity would be the teaching of the Finger Dance "Praise of China" to passengers by the flight attendants.

Xiong Ying was very perturbed at the beginning, because the crew members usually studied the dance on videos, and he didn't know how their performance will be. Xiong Ying was overjoyed by the performance of the first rehearsal. Although they were not tacit enough, it was clear that every flight attendant had practiced hard in private from the level of their proficiency.

After two rehearsals, the flight attendants began to work on the plane, and they also used stickers to decorate the plane during their busy work. As the plane entered the horizontal flight stage, the flight attendants began to guide passengers to interact and dance Finger Dance together, and the atmosphere on board was gradually pushed to a climax. A woman in her seventies told Xiong Ying excitedly: "This is the most interesting flight I have ever flown. You remind me of my youth. Every year on Youth Day, our unit will organize various cultural and artistic activities. This is my first time to participate in such activities on an airplane. I will definitely choose Chongqing Airlines as my first choice in the future".

In addition to interacting with passengers on the flight, the flight crew department also organized a number of interesting team construction activities. Xiong Ying and his colleagues also designed a special parentchild activity on Children's Day. The seven flight attendants took their children with them to experience a flight attendant job in a simulation cabin, which not only satisfied the children's curiosity, but also let the children realize their parents' hard work. Many colleagues have suggested Xiong Ying to hold more such activities privately.

Skills in Organizing Activities

Of course, in the Air Services Department of Chongqing Airlines, the team construction activity day is more than just singing and dancing. The core is to learn new skills in combination with practical work. For example, organize flight attendants to participate in the exercise of aviation medical rescue CPR by combining the team construction activity with the training of flight attendants.

With more and more international flights of Chongqing Airlines, the questions from passengers are becoming more and more diverse. Faced with these situations, Xiong Ying and his colleagues will, when designing the team construction activities, try their best to choose the departments related to international air services to learn more about the relevant knowledge.

Lately, flight attendants learned a lot from the team construction activity jointly held with Custom. In the past, they used to deal with problems from passengers by memorizing rules and regulations. Now they can explain more clearly when passengers ask them questions.

Xiong Ying cited an example: "In the past, we would warn passengers on international flights not to take food such as moon cakes off the plane. Through this exchange activity, I learned that it was because the eggs and other ingredients in the moon cakes' fillings contained quarantine risks. In the past, I only knew that the raw cubilose could not be brought back to China. Only after studying and exchanging activity did I know that no matter how raw or cooked it was, cubilose could not be brought back to China. "

Knowledge Learned from Team Construction Activity

In Chongqing Airlines, every time the Air Crew Department holds a team construction activity, the number of applicants will far exceed the number of recruiters. Speaking of which, Xiong Ying was pleased: "Young people all have the same mentality, that is, they want to grow up quickly, so there is one purpose when we plan every activity, namely the activity must be closely related to the work, and let participants learn the actual knowledge through the activity."

These knowledge can be used not only in work, but also in daily life. In the past, one of Xiong Ying's colleagues only knew that durians could not be brought into the cabin, but she did not know that durians could not be checked in some airlines. As a result, when she went to Xishuangbanna for a trip, she brought ten boxes of durians for her colleagues, but she found that durians could not be brought on the plane when she checked them. After the team construction activity jointly held with the Custom, the rules for consignment of durian and other items by air were also shared among participants, benefiting more people.

More and more participants participated in the activities, which poses higher requirements for Xiong Ying and other team members. Now, in the planning, Xiaong Ying and his members will list their own resources respectively, repeatedly discuss, and try their best to let the participants get more updated and useful knowledge from the activity.